Return and Refund Policy

We do not offer a return or refund policy since all our products are customized and made to order. However, we do have an exchange policy applicable only in specific cases mentioned below.

Exchange Policy

You can request an exchange within 7 days of receiving your item if it meets any of the following conditions:

• The product is damaged upon arrival
• There is a manufacturing defect
  

To be eligible for an exchange, you must share an unboxing video of the product as proof at the time of opening the parcel. Exchanges without valid proof will not be accepted.

Once your exchange request is approved, we will arrange a replacement for the item.

How to Request an Exchange

To start an exchange, please contact us at:
📧 Email: info@giligily.com
💬 WhatsApp: Click on the WhatsApp icon in the end of the page.

Our team will guide you through the process and provide further instructions.

Exceptions / Non-Exchangeable Items

Because all our items are custom-made, we cannot offer exchanges for reasons such as change of mind, personalization errors provided by the customer, or general dissatisfaction with design or color choices.

Contact Us

For any questions regarding exchanges or product concerns, feel free to reach out to us via:
📧 info@giligily.com
💬 WhatsApp: Click on the WhatsApp icon in the end of the page.