Frequently Asked Questions
General Questions
What does GiliGily offer?
GiliGily specializes in personalized gifts, printed memories, custom merchandise, and B2B printing solutions. We create made-to-order products designed to capture memories, emotions, and brand identity.
Are all products customizable?
Yes. Most of our products are fully customizable. You can personalize text, images, names, designs, or branding based on the product type.
Do you accept bulk or corporate orders?
Yes. We provide B2B services including corporate gifting, branding merchandise, and bulk printing solutions for businesses, events, and institutions.
How are products made?
Every product is made to order. We do not mass produce items. Each order is carefully designed, printed, and crafted based on your customization.
How can I contact customer support?
You can contact us via email at info@giligily.com or WhatsApp us at +91 9456718371 during support hours (Sunday – Friday, 10 AM – 6 PM IST).
Shipping & Delivery
Do you ship across India?
Yes, we currently deliver all over India using trusted courier partners.
How long does order processing take?
Orders are usually processed within 1–2 business days after confirmation.
What is the delivery time?
Delivery typically takes 5–7 business days after dispatch, depending on your location.
Do you provide tracking details?
Yes, once your order is shipped, tracking details are shared via email and SMS. You can also track your order on our tracking page.
Is shipping free?
Yes, we offer free shipping on all orders across India.
Payment Related
What payment methods do you accept?
We accept UPI, debit cards, credit cards, net banking, and wallets.
Is Cash on Delivery (COD) available?
No, we currently do not offer Cash on Delivery.
Are online payments safe?
Yes, all payments are processed securely through Razorpay, a trusted payment gateway.
Returns & Refunds
Do you accept returns?
Since our products are personalized and made-to-order, they are generally non-returnable. However, we offer an exchange in case of damage or manufacturing defects.
What if I receive a damaged product?
If you receive a damaged or incorrect product, please contact us within 7 days of delivery with an unboxing video as proof.
Do you offer refunds?
We do not offer refunds on personalized products. Approved cases are handled with replacements or exchanges only.