Shipping policy
This Shipping Policy explains how we process, ship, and deliver orders placed through our website. By placing an order with us, you agree to the terms outlined below.
Shipping Coverage
Currently, GiliGily ships within India only.
We do not offer international shipping at this time.
Order Processing Time
As most of our products are personalized and made-to-order, each order is carefully prepared before dispatch.
- Standard processing time: Up to 2 business days
- Processing time may vary during peak seasons, festivals, sales, or high-order volumes.
Orders are processed only after successful payment confirmation.
Delivery Time
Once shipped, most orders are delivered within: 5–7 business days
Delivery timelines may vary depending on:
- Delivery location
- Courier partner availability
- Weather conditions
- Public holidays
- Operational disruptions beyond our control
Delivery estimates are provided for guidance only and are not guaranteed.
Shipping Charges
Free Shipping
We offer free shipping across India on all eligible orders unless otherwise specified on the product page or during promotional campaigns.
Any changes to shipping charges will be clearly communicated before checkout.
Courier Partners
To ensure reliable delivery, we work with trusted logistics partners including:
- Blue Dart
- DTDC
- Delhivery
- XpressBees
- Shadowfax
- Ecom Express
- Ekart
- Shiprocket
- Trackon
- Shree Maruti
The courier partner assigned to your shipment may vary based on your location and service availability.
Order Tracking
Once your order is shipped, tracking information will be shared through:
- SMS
- Order tracking page on our website
Please allow up to 24 hours for tracking information to become active after shipment.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information at the time of purchase.
GiliGily shall not be responsible for delays, failed deliveries, or additional charges arising from:
- Incorrect addresses
- Incomplete addresses
- Incorrect contact details
- Failure to receive delivery attempts
If you notice an error in your shipping details, please contact us immediately. While we will try to assist, we cannot guarantee changes once an order enters production or has been dispatched.
Delayed Deliveries
While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Courier network disruptions
- Severe weather conditions
- Natural disasters
- Government restrictions
- Strikes or labor disruptions
- Remote-area delivery limitations
GiliGily is not liable for delays caused by third-party courier services or unforeseen events.
Failed Delivery Attempts
Courier partners may attempt delivery multiple times.
If delivery cannot be completed due to customer unavailability, incorrect information, or refusal to accept the package, the shipment may be returned or marked undeliverable by the courier partner.
In such cases, additional shipping charges may apply for re-dispatch, where applicable.
Damaged Packages
If your package appears visibly damaged upon delivery:
- Record an unboxing video from the moment you open the sealed package.
- Take clear photographs of the packaging and product.
- Contact us within 7 days of delivery.
Damage claims are reviewed in accordance with our Refund & Exchange Policy.
Personalized Products
Since all products are personalized, customized, or made-to-order:
- Orders cannot be modified after production begins.
- Orders cannot be cancelled once placed.
- Delivery timelines may vary slightly depending on customization requirements.
Customers are responsible for verifying all personalization details before placing an order.
Contact Us
For shipping-related questions or support, please contact:
GiliGily Retail LLP
Email: info@giligily.com
Phone: +91 9456718371
Business Address: Neelanchal Colony Phase 4, Near Ananda Academy, Dahariya, Haldwani, Uttarakhand – 263139, India