Last updated: June 11, 2026

GiliGily operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). GiliGily is operated by GiliGily Retail LLP and is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be associated with you.

Depending on your interaction with our Services, we may collect the following categories of personal information:

Contact Information

• Full name
• Billing address
• Shipping address
• Email address
• Phone number

Order & Transaction Information

• Products ordered
• Personalization details submitted for customized products
• Order history
• Shipping and delivery information
• Exchange requests and related communications

Payment Information

Payments are processed securely through third-party payment providers such as Razorpay and Shopify's supported payment systems.

We do not store your complete credit card, debit card, or banking information on our servers.

Account Information

If you create an account, we may collect:

• Username
• Password
• Account preferences
• Saved addresses

Communication Information

Information you provide when contacting customer support through email, phone, WhatsApp, contact forms, or social media.

Device & Usage Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Pages viewed
• Website interactions
• Cookies and similar technologies

Sources of Personal Information

We may collect personal information:

Directly From You

When you:

• Place an order
• Create an account
• Subscribe to marketing communications
• Submit personalization details
• Contact customer support

Automatically

Through:

• Cookies
• Analytics tools
• Shopify technologies
• Device and browser interactions

From Service Providers

Including:

• Shopify
• Razorpay
• Shipping and logistics partners
• Analytics providers
• Customer support tools

How We Use Your Personal Information

To Provide and Improve Our Services

We use your information to:

• Process and fulfill orders
• Create personalized products
• Arrange shipping and delivery
• Provide order updates and tracking information
• Manage customer accounts
• Process exchange requests
• Improve website functionality and user experience

Marketing and Promotional Communications

We may use your information to:

• Send promotional emails
• Share new product launches
• Inform you about offers and updates

You may unsubscribe from marketing communications at any time.

Security and Fraud Prevention

We use information to:

• Verify transactions
• Detect fraudulent activity
• Protect our website and customers
• Prevent misuse of our Services

Customer Support

We use your information to:

• Respond to inquiries
• Resolve complaints
• Provide after-sales support

Legal Compliance

We may use personal information to:

• Comply with legal obligations
• Respond to lawful government requests
• Resolve disputes
• Enforce our policies and agreements

How We Share Personal Information

We may share your personal information only when necessary for legitimate business purposes.

Shopify

Our store is hosted on Shopify. Shopify may process personal information to provide and improve the Services.

Payment Providers

We share information with payment processors such as Razorpay to securely process transactions.

Shipping and Logistics Partners

To fulfill and deliver orders, information may be shared with courier partners including:

• Blue Dart
• DTDC
• Delhivery
• XpressBees
• Shadowfax
• Ecom Express
• Ekart
• Shiprocket
• Trackon
• Shree Maruti

Service Providers

We may share information with providers who assist us with:

• Website operations
• Analytics
• Customer support
• Marketing communications
• Cloud storage

Legal Requirements

We may disclose personal information when required by law or to protect our rights, customers, or business.

Relationship with Shopify

Our Services are hosted and supported by Shopify.

Information submitted through our store may be processed by Shopify and its service providers to facilitate ecommerce functionality, payment processing, fraud prevention, analytics, and store operations.

To learn more about Shopify's privacy practices, please visit:

https://privacy.shopify.com/en

Cookies and Similar Technologies

We use cookies and similar technologies to:

• Operate our website
• Remember preferences
• Improve website performance
• Analyze traffic
• Personalize user experiences

Most browsers allow you to manage or disable cookies through browser settings. Disabling cookies may affect certain website functionality.

Third-Party Websites

Our website may contain links to third-party websites and platforms.

We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review their privacy policies before providing personal information.

Children's Privacy

Our Services are not intended for children under the age required by applicable law to provide valid consent.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Security and Data Retention

We implement reasonable administrative, technical, and organizational measures to protect your personal information.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

• Fulfill orders
• Provide Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Your Rights and Choices

Subject to applicable law, you may have the right to:

Access

Request access to personal information we hold about you.

Correction

Request correction of inaccurate or incomplete information.

Deletion

Request deletion of personal information, subject to legal and operational requirements.

Marketing Preferences

Opt out of promotional communications at any time using the unsubscribe link in emails or by contacting us.

To exercise any privacy rights, please contact us using the details below.

Complaints

If you have concerns regarding how we handle your personal information, please contact us first so we can attempt to resolve the matter.

Where applicable, you may also have the right to file a complaint with the appropriate regulatory authority.

International Transfers

Our service providers, including Shopify and related partners, may process personal information in countries outside India.

Where such transfers occur, reasonable safeguards are implemented in accordance with applicable laws and industry standards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

Any updates will be posted on this page along with the revised "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy, your personal information, or wish to exercise your privacy rights, please contact:

GiliGily Retail LLP

Email: info@giligily.com

Phone: +91 9456718371

Business Address:

Neelanchal Colony Phase 4, Near Ananda Academy, Dahariya, Haldwani, Uttarakhand – 263139, India