Terms of service

OVERVIEW

Welcome to GiliGily!

The terms "we", "us", and "our" refer to GiliGily Retail LLP, operating under the brand name GiliGily. GiliGily operates this website, store, and related services to provide customers with personalized gifts, printed memories, custom merchandise, and B2B printing solutions (collectively, the "Services").

Our store is powered by Shopify, which enables us to provide our ecommerce Services.

By visiting, accessing, browsing, or purchasing from our website, you agree to be bound by these Terms of Service, our Privacy Policy, Refund & Exchange Policy, Shipping Policy, and any other policies posted on our website.

If you do not agree with these Terms, please do not use our Services.

SECTION 1 - ELIGIBILITY AND ACCOUNT

By using our Services, you represent that:

  • You are legally capable of entering into a binding agreement under applicable law.
  • All information provided by you is accurate, current, and complete.
  • You will maintain the confidentiality of your account credentials.
  • You are responsible for all activities conducted through your account.

We reserve the right to suspend or terminate accounts that provide false, misleading, or incomplete information.

SECTION 2 - OUR PRODUCTS

GiliGily specializes in personalized and made-to-order products.

Because many products are customized according to customer specifications:

  • Product previews are illustrative and may vary slightly from the final product.
  • Colors may appear differently depending on screen settings and devices.
  • Personalized content submitted by customers will be printed or produced based on the information provided at the time of order.

Customers are responsible for reviewing all personalization details before placing an order.

We reserve the right to modify, discontinue, or limit any product at any time without prior notice.

SECTION 3 - ORDERS

Placing an order constitutes an offer to purchase.

Orders are considered accepted only after payment has been successfully received and confirmed by us.

We reserve the right to:

  • Refuse any order
  • Limit quantities
  • Cancel orders suspected of fraud or misuse
  • Request additional verification before processing an order

Because our products are personalized and production begins shortly after order confirmation, orders cannot be cancelled once placed.

Please carefully review all personalization details before submitting your order.

Your purchase is subject to our Refund & Exchange Policy.

SECTION 4 - PRICING AND PAYMENT

All prices displayed on our website are in Indian Rupees (INR).

Applicable GST and taxes will be charged as required under Indian law.

We currently accept payments through:

  • UPI
  • Debit Cards
  • Credit Cards
  • Net Banking
  • Wallets
  • Razorpay-supported payment methods

Cash on Delivery (COD) is not available.

You agree to provide accurate payment and billing information for all purchases.

We reserve the right to correct pricing errors and cancel affected orders if necessary.

SECTION 5 - SHIPPING AND DELIVERY

We currently ship within India only.

Processing Time

Orders are generally processed within 2 business days.

Delivery Time

Estimated delivery time is 5–7 business days depending on location and courier service availability.

Free Shipping

We offer free shipping on all eligible orders unless otherwise stated.

Tracking

Tracking information is provided through:

  • Email
  • SMS
  • Tracking page on our website

Delivery timelines are estimates and are not guaranteed.

We are not responsible for delays caused by courier partners, weather conditions, natural disasters, strikes, government actions, or other events beyond our control.

SECTION 6 - EXCHANGES, RETURNS, AND REFUNDS

Due to the personalized and customized nature of our products:

  • Returns are not accepted.
  • Refunds are not offered.
  • Exchanges are permitted only for products that arrive damaged, defective, or incorrect.

Exchange requests must:

  • Be submitted within 7 days of delivery.
  • Include a mandatory unboxing video.
  • Include clear photographs of the issue.

Exchange eligibility is governed by our Refund & Exchange Policy.

SECTION 7 - INTELLECTUAL PROPERTY

All content available through our Services, including:

  • Logos
  • Product designs
  • Graphics
  • Images
  • Text
  • Videos
  • Website design
  • Branding materials

are owned by or licensed to GiliGily and protected under applicable intellectual property laws.

You may not:

  • Copy
  • Reproduce
  • Modify
  • Distribute
  • Republish
  • Commercially exploit

any content without our prior written consent.

All rights are reserved.

SECTION 8 - OPTIONAL TOOLS

We may provide access to third-party tools and services.

These tools are provided on an "as is" and "as available" basis.

We are not responsible for:

  • Availability
  • Accuracy
  • Performance
  • Reliability

of third-party tools or services.

Your use of such tools is entirely at your own risk.

SECTION 9 - THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We do not control and are not responsible for:

  • Third-party content
  • Privacy practices
  • Products
  • Services

Customers should review third-party policies before engaging with such websites.

SECTION 10 - RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify.

While Shopify provides the ecommerce infrastructure that enables our Services, all purchases and transactions are made directly with GiliGily.

Shopify is not responsible for:

  • Product quality
  • Shipping
  • Exchanges
  • Customer support
  • Order fulfillment

You agree that any claims relating to purchases made through our store must be directed to GiliGily.

SECTION 11 - PRIVACY

Your use of the Services is governed by our Privacy Policy.

By using our Services, you consent to the collection and processing of your information as described in our Privacy Policy.

SECTION 12 - FEEDBACK AND REVIEWS

If you submit reviews, feedback, suggestions, photos, testimonials, or other content, you grant GiliGily a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, publish, modify, and display such content for business and promotional purposes.

You represent that any content submitted:

  • Is accurate
  • Does not infringe third-party rights
  • Is not unlawful or offensive

We reserve the right to remove any content at our discretion.

SECTION 13 - ERRORS AND INACCURACIES

Occasionally there may be typographical errors, inaccuracies, or omissions relating to:

  • Product descriptions
  • Pricing
  • Promotions
  • Availability
  • Shipping information

We reserve the right to correct errors and update information without prior notice.

SECTION 14 - PROHIBITED USES

You may not use our Services:

  • For unlawful purposes
  • To violate intellectual property rights
  • To submit false information
  • To distribute malware or harmful code
  • To interfere with website security
  • To scrape or extract website data without authorization
  • To impersonate another individual or entity

Violation of these Terms may result in suspension or termination of access.

SECTION 15 - TERMINATION

We may suspend or terminate access to our Services at any time if we believe you have violated these Terms or engaged in fraudulent, abusive, or unlawful activity.

Any obligations incurred before termination shall survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

Except where prohibited by law, our Services and products are provided on an "as is" and "as available" basis.

We do not guarantee:

  • Uninterrupted access
  • Error-free operation
  • Complete accuracy of all content

To the fullest extent permitted by law, all implied warranties are disclaimed.

SECTION 17 - LIMITATION OF LIABILITY

To the maximum extent permitted under applicable law, GiliGily, its partners, employees, affiliates, service providers, and licensors shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our Services or products.

Our maximum liability shall not exceed the amount paid by you for the applicable order.

SECTION 18 - INDEMNIFICATION

You agree to indemnify and hold harmless GiliGily, its partners, employees, affiliates, and service providers from claims, liabilities, damages, expenses, and costs arising from:

  • Your violation of these Terms
  • Your misuse of the Services
  • Your violation of applicable laws
  • Your infringement of third-party rights

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 20 - ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund & Exchange Policy, Shipping Policy, and other posted policies, constitute the entire agreement between you and GiliGily regarding the use of our Services.

SECTION 21 - ASSIGNMENT

You may not transfer or assign your rights under these Terms without our prior written consent.

We may assign our rights and obligations without restriction.

SECTION 22 - GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, our Services, or any transaction with GiliGily shall be subject to the exclusive jurisdiction of the courts located in Haldwani, Uttarakhand, India.

SECTION 23 - CHANGES TO THESE TERMS

We reserve the right to modify these Terms at any time.

Updated versions will be posted on this page with a revised "Last Updated" date.

Continued use of the Services after updates constitutes acceptance of the revised Terms.

SECTION 24 - CONTACT INFORMATION

For questions regarding these Terms of Service, please contact:

GiliGily Retail LLP

Email: info@giligily.com

Phone: +91 9456718371

Business Address: Neelanchal Colony Phase 4, Near Ananda Academy, Dahariya, Haldwani, Uttarakhand – 263139, India

GSTIN: 05AAZFG2703M1Z0